- Lead the delivery team throughout the engagement, often in collaboration with a services partner.
- Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
- Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.
- Understand the goals and align the deliverables accordingly.
- Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
- Be the single contact to encourage collaboration and customer agreement on proposed solutions.
- Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
- Lead the delivery team throughout large complex engagements, often in collaboration with a services partner.
- Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.

Responsibility




- Lead the delivery team throughout the engagement, often in collaboration with a services partner.
- Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
- Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.
- Understand the goals and align the deliverables accordingly.
- Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
- Be the single contact to encourage collaboration and customer agreement on proposed solutions.
- Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
- Lead the delivery team throughout large complex engagements, often in collaboration with a service

📌 Sr. Engagement Manager (Madrid)
🏢 W3Global
📍 Madrid