02 oct
|
Sapindex
|
Madrid
SAP First-Level Support Consultant (SAP FI Focus) – Advanced English – Remote (Europe & LATAM)
Inscríbase ahora, lea los detalles del trabajo desplazándose hacia abajo. Verifique que posee las habilidades necesarias antes de enviar una solicitud.
Location: Europe & LATAM
Work Model: Remote
Contract Type: Freelance
Allocation: Full Time
Language: Advanced English (C1 required)
Role Overview
We are looking for SAP First-Level Support Consultants to join an ongoing SAP support service supporting a large healthcare organization.
The role focuses on SAP ECC/R3 operational support, ticket handling, user administration, incident triage, and first-level functional support activities across multiple company codes and business entities.
This is an excellent opportunity for professionals with SAP support experience who enjoy service-oriented roles, user interaction, and high-volume operational environments.
Responsibilities
-
- Provide first-level support for SAP ECC/R3 environments.
- Manage incoming incidents, tickets, and user requests.
- Process and resolve standard support cases independently.
- Perform issue triage and elevate more complex incidents to second and third-level support teams.
- Support SAP user administration activities.
- Monitor interfaces, IDocs, batch input processes, and operational alerts.
- Support recurring SAP FI period opening, closing, and locking activities.
- Participate in internal and customer meetings.
- Maintain documentation and support procedures.
Requirements
-
- 1–2+ years of hands‑on SAP ECC/R3 support experience using SAP GUI.
- Basic knowledge of SAP FI, including:
- Company Codes
- Fiscal Year Variants
- Period Opening and Closing Activities
- Experience with SAP user administration using SU01.
- Basic understanding of role and authorization management using PFCG.
- Experience with ITSM or ticketing tools, preferably ServiceNow.
- Ability to manage a high volume of incidents and requests.
- Experience supporting users wi
📌 SAP First-Level Support Consultant (Madrid)
🏢 Sapindex
📍 Madrid