Nutanix is seeking an experienced Escalation/Resolution Manager to lead critical incident triage and action plans, coordinating with a global team to safeguard customer success. You will own multiple incidents, produce trend reports, and drive improvements while communicating across internal teams and with customers.
The role emphasizes strong communication, cross-functional collaboration, and the ability to operate in a hybrid, general support environment.
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📌 Global Incident & Customer Success Lead (Barcelona)
🏢 Nutanix
📍 Barcelona
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