Senior ServiceNow Architect to build and extend CPQ and quote-to-order solutions within ServiceNow's CRM and Industry Workflows portfolio, working across Sales and Order Management (SOM), Customer Service Management (CSM) and the Logik.ai-powered CPQ capability.

This is a hands-on platform development role for an experienced ServiceNow architect with demonstrable AI capability on the Now Platform. ServiceNow development experience and AI/Now Assist experience are both prerequisites. CPQ-specific and Logik.ai product knowledge can be developed on the job for a candidate who already brings the platform and AI foundation.

Duties and responsibilities
- Design, develop and configure solutions across Sales and Order Management, CSM and CPQ, including product catalogue, quoting, pricing logic and order orchestration.
- Build and extend CPQ capability on the Logik.ai-powered stack: configuration rules, pricing logic, transaction handling, and integration with the wider ServiceNow order lifecycle.
- Develop AI-enabled capability using Now Assist and AI Agent Studio -- designing AI agents,



skills and prompts to support quoting, product discovery and sales workflows.
- Build integrations between CPQ/SOM and external systems (CRM, ERP, billing) using REST APIs, IntegrationHub and custom spokes.
- Develop scoped applications, business rules, script includes, flows and UI (UI Builder / Now Experience) to the highest technical standard.
- Translate commercial requirements -- product structures, pricing, discounting, approvals -- into maintainable platform logic.
- Guide and review the work of mid-level and junior developers; act as a technical reference point for CPQ and AI-related build decisions.
- Contribute to the growth of the practice's CPQ and AI capability: reusable assets, standards and internal knowledge sharing.
- Support scoping and estimation of CPQ and AI workstreams.

Required Qualifications & Experience

The position requires working from the office in Madrid 2-3

📌 Senior Servicenow Architect — Cpq (Madrid)
🏢 The White Team
📍 Madrid