Workster is partnering with a leading international customer experience provider to recruit Spanish and Galician-speaking Customer Support Experts for one of the world’s leading entertainment and streaming platforms.

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In this role, you will be the first point of contact for customers, assisting with account management, billing enquiries, technical issues, and questions about products and features.
Location & Work Model
- Remote position from mainland Portugal
- Relocation to Lisbon is required for candidates currently living outside Lisbon
- Relocation support and accommodation are available for eligible candidates
- After relocation and initial setup/training, you will work from home in Lisbon
- Occasional attendance at a Lisbon hub may be required for training, technical setup, or operational needs
- The position cannot be performed remotely from another Portuguese city without relocating to Lisbon

Your Role
- Deliver professional,



friendly, and empathetic customer support
- Assist customers with account management and billing enquiries
- Troubleshoot technical issues and provide effective solutions
- Provide accurate information about streaming products, services, and features
- Identify customer needs and resolve enquiries in a timely manner
- Maintain high levels of customer satisfaction while meeting quality and performance standards
- Communicate clearly and professionally throughout every customer interaction
- Maintain a positive and customer-centric approach
- Work within a multicultural and collaborative customer support environment
- Work on a 24/7 rotating schedule, including nights, weekends, and public holidays

Your Qualifications
- Full professional fluency in Castilian Spanish
- Full professional fluency in Galician
- English B1 or higher
- Excellent communication and interpersonal skills
- Strong customer

📌 Spanish & Galician-Speaking Customer Support Expert – Entertainment & Streaming (España)
🏢 Workster
📍 España