French Speaking Back Office Gaming Support Specialist

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About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment firm specializing in connecting top-tier talent with high-growth industries across the continent. We are proud to be a market leader in sourcing candidates for prestigious, high-impact roles, including exclusive French-speaking jobs in the vibrant business landscape of Sofia.

Job Overview
We are currently looking for a motivated professional to fill the French Speaking Back Office Gaming Support Specialist position in Bulgaria. This role is a unique gateway for gaming enthusiasts to join a world-class Gaming & Esports company, offering a dynamic environment where your language skills and passion for digital entertainment are highly valued.

Key Responsibilities

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- Manage and resolve complex account queries for premium gaming clients via email and internal ticketing systems




- Ensure high-quality support for the French-speaking community within the Gaming & Esports ecosystem
- Investigate and resolve payment discrepancies and transaction issues with precision
- Monitor and maintain account security, ensuring all processes align with gaming industry compliance standards
- Collaborate with cross-functional teams to elevate and resolve technical bugs reported by users
- Contribute to the continuous improvement of the back-office support workflow through proactive feedback
- Stay updated on the latest trends and updates in the Gaming & Esports sector to provide informed assistance

Requirements

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- Native or fluent French (spoken and written)
- Valid EU passport (mandatory)
- Strong proficiency in English to communicate within our multicultural office environment
- A genuine passion for the Gaming & Esports industry and digital platforms
- Excellent analytical skills and attention to detail, es

📌 French Speaking Back Office Gaming Support Specialist (España)
🏢 Mercier Consultancy MD
📍 España