Responsibilities
Make outbound customer calls to promote and sell services.
Create, maintain, and update a customer database with complete information.
Consolidate and build the customer base.
Record outbound call history and customer responses in detail.
Ensure consistent customer follow-up.
Monitor competitors’ products or services and develop selling strategies.
Handle customer needs and inquiries.
Requirements
~ Language Skills: C2 level of one or several Nordic languages with advanced English skills. Multilingual abilities are a plus due to the multilingual nature of the Nordic market.
~20 months sales experience is preferred.
~ Strong capability to manage tasks autonomously and achieve goals without constant oversight.
~ CRM Experience: strong CRM experience, capable of effectively utilizing CRM tools to enhance customer engagement and drive sales.
~ Communication Skills: strong communication skills, capable of effectively conveying information and engaging stakeholders at all levels.
~ Goal-Driven: comfortable in a goal-driven environment and attaining goals with a broader team.
~ Presentation Skills: good communication and presentation skills, both written and verbal.
~ Proactive Attitude: goal-oriented, self-motivated individual who is confident and proactive.
~ Team Collaboration: able to work independently within a team environment.
~ Business Acumen: strong business acumen, capable of understanding complex business environments and making informed decisions.
~ Proficient in conducting competitor analysis and offering insights to support strategic decision-making
~ Customer Focus:



customer-driven and focused on providing a good customer experience.
~ Specialized Skills for Nordic Market:
~ Market Understanding: Clear understanding of the Nordic market, including cultural nuances and business practices.
~ Strategic Thinking: capability to identify and target companies with growth potential.
~ Problem-Solving: complex problem-solving skills to navigate complex contexts.
~ Analytical Skills: proficiency in analyzing market trends and customer data.
~ Relationship Building: ability to build and maintain relationships with key stakeholders in the Nordic market.
~ Ability to unlock substantial opportunities within a market brimming with potential for expansion.
~ Nordic cultural awareness: understanding the business etiquette and cultural nuances of the region to build rapport and trust with potential clients.
~ Stakeholder Management: ability to manage complex stakeholder structures, including multiple agencies and sceptic customers.
~ Demonstrate a strong understanding of the existing digital marketing ecosystem in each Nordic country and be able to position Google Ads as a valuable and integrated solution.
~ Ability to manage more sophisticated questions about ROI and integration with other platforms.
~ Regulatory Knowledge:



awareness of local regulations, especially regarding data privacy (e.g., GDPR), to ensure compliance in all outreach activities.
~ Ability to tailor outreach strategies that respect and address client’s high focus on data privacy and protection.

Desirable Skills
Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas, and resources to achieve common goals
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
Entrepreneurship: Having a mindset characterized by innovation, creativity, risk‑taking, and a proactive approach to problem-solving and opportunity identification
Hard Skills
Competitor Analysis
Market Understanding
Analytical Skills
Problem-Solving
Strategic Thinking
Soft Skills
Communication Skills
Proactive Attitude
Team Collaboration
Emotional Intelligence
Solution Orientation
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📌 Sales Development Representative, Swedish Speaking - Google Ads Products (Barcelona)
🏢 Jobtailor
📍 Barcelona