In the Philippines, hospitality is a way of life, rooted in warmth, sincerity, and genuine care that makes guestsfeel at home. This unique Filipino spirit inspires Hotel101 Global, the first Filipino general hotel brand, sharingour culture of connection and comfort worldwide.
Listed on Nasdaq under the ticker "HBNB," we are proud to bring Filipino hospitality to the globalstage.
Ourinnovative "condotel" model combines real estate and hospitality, offering consistent quality throughour HappyRoomstandard, powered by efficient, tech-driven operations.
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Job Summary:
The Reservations Officer is responsible in receiving, interpreting, encoding, and managing bookings from various sources to give the front of house operations team a clear understanding of how a reservation handled upon arrival. He or she coordinates manages external general and reservations inquiries and encourage materialization of bookings. Administratively,



the Reservations Office keeps and handles record of essential statistical reports to provide an accurate forecast for the hotel operations and management.
Key Responsibilities:
- Handles room reservations from all channels including, but not limited to, email, phone, hotel website, online booking platforms, travel agents, Hotel101 App, Operations, Marketing, and Corporate Office.
- Maintains thorough knowledge of the hotel's room products, facilities, and services, as well as other existing or upcoming properties for cross‐selling opportunities.
- Be the central information center of the existing promotions and packages.
- Understands and applies booking policies for FITs, corporate accounts, groups, events, OTAs, and official bookings.
- Creates, updates, and maintains accurate reservation records and ensures guest profile integrity in the Property Management System.
- Processes and monitors pre‐arrival charging of OTA and online bookings to ensure a smooth and efficient guest arrival experience.
- Coordinates with Sales and

📌 Reservations Officer (Chamartín)
🏢 Hotel101 Global
📍 Chamartín