CUSTOMER SUCCESS MANAGER – BARCELONA

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German Speaking

French Speaking
Are you passionate about the

restaurant and hospitality industry

and experienced in building strong, long-term customer relationships?
We're looking for talented

Customer Success Managers

to join a fast-growing international

Hospitality Technology

business supporting restaurants across European markets.
We are particularly interested in candidates who have experience within the

restaurant industry

and understand the challenges faced by restaurant owners, General Managers and operational teams.
LANGUAGE REQUIREMENT
Candidates must speak either:
German – Professional/Business Level
OR
French – Professional/Business Level
Fluency in additional European languages would be advantageous.

THE ROLE
You'll manage and develop a portfolio of restaurant clients, helping them maximise the value they receive from the platform while building trusted, long-term relationships.
Depending on your experience and strengths, your focus may include

Customer Retention

or

Upsell & Expansion

.
What you'll be doing:
Building strong relationships with restaurant owners, General Managers and key decision-makers
Conducting regular customer check-ins and account reviews
Monitoring customer satisfaction, product usage and account health
Identifying customers at risk of churn and proactively resolving issues




Helping restaurants maximise product adoption and value
Identifying opportunities for upselling, cross-selling and account expansion
Demonstrating additional products, features and solutions
Working closely with Product, Support, Sales and Operations teams
Contributing to customer retention, satisfaction and recurring revenue growth

WHAT WE’RE LOOKING FOR
2–4+ years' experience in

Customer Success, Account Management, Client Retention or Commercial Account Management, or Restaurant Management/leadership experince.
A background in

hospitality, particularly the restaurant industry, is highly desirable
Experience with

Hospitality Tech, Restaurant SaaS, Reservation/Booking Platforms, POS or Payments

would be a major advantage
Strong B2B relationship and account management experience
Experience with

customer retention, renewals, upselling or account growth
Commercially minded while maintaining a genuine customer-first approach
Excellent communication, presentation and relationship-building skills
Comfortable working with restaurant owners, managers and operational teams

Professional-level German OR French is essential
WHY JOIN?
This is an excellent opportunity to combine your

hospitality experience, commercial skills and passion for technology

within a rapidly growing international Hospitality Tech environment.
You'll work directly with restaurants, helping them get more from their technology, improve their operations and deliver better experiences to their customers. xkdbapo

Click Apply and follow the application steps to be considered.

📌 Customer Success Manager - Focus: Customer Retention (Barcelona)
🏢 Momentum Global
📍 Barcelona