CUSTOMER SERVICES REPRESENTATIVE FRENCH & DUTCH SPEAKING
We are looking for a Customer Service Representative to join our Supply Chain team in Barcelona. The role serves as the first point of contact for customers across multiple markets, delivering exceptional service, managing orders to invoice, resolving enquiries efficiently, and working collaboratively with Planning, Logistics, Transportation and Commercial teams to support customer satisfaction and operational performance.
As our Customer Service Representative, you play a critical role in delivering customer service across multiple markets, managing order-to-invoice processes, coordinating with cross-functional teams, ensuring adherence to standard operating procedures, and providing accurate information, documentation, and operational insights to support customer satisfaction and supply chain performance.
You will be reporting to Customer Service Manager (Hub), and you will manage:
Customer Care & Support
First level customer and commercial care and support in the local language.




Synchronize daily operations with Planning and Logistics to optimize product availability and requested delivery dates.
Manage returns and refusals, including analysis, processing and follow-up activities.
Provide documentation required for month-end revenue recognition reconciliations.
Support DDS meetings by providing information to Customer Service Managers in the Hub and local markets.
Participate in team meetings, training sessions and performance reviews, and suggest process improvements based on recurring customer issues or trends.
Customer service experience.
Fluency in French and Dutch plus English
Fluency in Microsoft Office and SAP
If you're ready to support and shape the future of beauty, we want you on our team
Coty's global omni-working policy provides the option to work up to 50% of your month remotely. We believe that a more versátil philosophy of remote working will give everyone the freedom to choose what works for

📌 Customer Service Representative French and Dutch- Hybrid (España)
🏢 Coty
📍 España