We’re Hiring: Retention Manager | i Gaming / Fintech We’re looking for a Retention Manager to join our international fintech team and take ownership of merchant retention, portfolio growth, and long-term client relationships. If you understand payments, know how to spot churn risks before they become a problem, and can turn existing merchant relationships into sustainable growth, we’d like to hear from you. What you’ll do:Dé el siguiente paso en su carrera competente ahora: desplácese hacia abajo para leer la descripción completa del puesto y envíe su solicitud.-Manage and develop relationships with existing merchants-Monitor merchant activity, transaction volumes, revenue, and payment performance-Identify churn risks and build retention plans for at-risk accounts-Reactivate inactive or declining merchants-Identify upsell and cross-sell opportunities-Help merchants increase volumes and expand their use of our payment solutions-Coordinate with Sales, Finance, Analytics, Technical Support, Compliance,



and Operations-Handle merchant escalations and drive issues through to resolution-Track portfolio performance and report on retention, churn, reactivation, and growth What we’re looking for:-2+ years in Retention, Account Management, Customer Success, Sales, or Business Development-Experience in i Gaming, fintech, PSPs, acquiring, payment processing, high-risk payments, or related industries-Strong commercial mindset and confidence working with numbers-Good understanding of transaction volumes, conversion/approval rates, and payment performance-Strong negotiation and relationship management skills-Proactive approach: you don’t wait for a merchant to tell you they’re leaving-Professional English-Strong Excel / Google Sheets and CRM skills Your key KPIs will include: Merchant retention-Revenue retention-Churn reduction-TPV/turnover growth-Reactivation-Upsell & cross-sell-Portfolio revenue growth We’re looking for someone who can combine strong merchant relationships with

📌 Retention Manager (Huesca)
🏢 BigIdea FinTech Group
📍 Huesca