David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Technical Support Advisor to join their teams in Barcelona.

Position: Technical Support Advisor

Location: Barcelona, Spain

Model: On-Site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Act as the first point of contact for dealers and end users via phone and email

Troubleshoot technical issues and provide accurate and timely solutions

Educate customers on product usage, updates and best practices

Create and manage support tickets to ensure proper tracking and resolution

Collaborate with internal teams to resolve complex or escalated cases

Maintain accurate customer records and documentation in internal systems

Take ownership of customer cases and progress them through to resolution or escalation

REQUIREMENTS:

Native or near-native level of German

Advanced level of English





Minimum 2 years of experience in Customer Service or Technical Support

Good customer service skills and the ability to understand customer needs

Strong listening and communication skills

Ability to troubleshoot technical issues and provide effective solutions

Ability to take ownership of cases and manage them through to resolution

Comfortable working in a customer service environment

OFFER:

Full-time (39 hours) contract, Monday to Friday, 09:00 and 18:00

Central office location in Barcelona

Fully paid training on the company and project

Career development programmes and specialised courses

Comprehensive training on the product, advanced technologies, and in-demand skills in the market

Guidance and tools to reach career potential

📌 Technical Support Advisor (German) (Barcelona)
🏢 David Kennedy Recruitment
📍 Barcelona