- Manage domestic and international customer orders, ensuring accuracy and timely follow‑up.
- Provide professional customer support via phone and email in English and Spanish.
- Prepare sales quotations, commercial offers, and order confirmations.
- Coordinate with Production, Logistics, and Administration teams to ensure smooth order execution.
- Maintain regular communication with international customers and business partners.
- Support the resolution of order issues, claims, and discrepancies.