We're a growing global EHS SaaS company with a clear ambition: to combine world-class software, data and AI to help our customers operate smarter, safer and more efficiently. For exceptional talent, Evotix offers something rare—the pace of a growth company, the scale to make a real difference, and the opportunity to influence strategy, technology and outcomes at a general level. At Evotix, we're creating the future of workplace health, safety and wellbeing—and we need ELITE people to help us do it. We are seeking our first dedicated Service Cloud Engineer to take full ownership of Salesforce Service Cloud within a high-growth SaaS business. This is a foundational role, responsible for establishing scalable support processes, defining best practices, and building a robust Service Cloud environment from the ground up.
The role will involve stakeholder management, Salesforce architecture, and hands-on building in Service Cloud.
The role will also play a key part in embedding AI capabilities into Service Cloud over time , driving automation and intelligent support workflows.




Act as the owner of Salesforce Service Cloud, defining its structure, governance, and long-term roadmap
Establish and manage SLA frameworks, entitlements, and support performance tracking
Troubleshoot issues, perform root cause analysis, and own problems through to resolution
Sandbox testing and deployment to Production for upcoming changes
Define and execute a roadmap for embedding AI capabilities into Service Cloud, including:
Automation of repetitive support interactions via chatbots or self-service
Partner with Service and Product teams to ensure strong data foundations for AI-driven workflows
Evaluate and implement Salesforce Einstein or other AI-powered tooling where appropriate
Drive adoption of AI features to improve efficiency, response quality, and customer experience
Extensive technical and project management experience with Salesforce Service Cloud
Experience building or significantly res

📌 Senior Service Cloud Engineer (La Mancha)
🏢 Evotix
📍 La Mancha