Are you ready to join our digital revolution journey? At Aleph, we're not just part of the digital advertising landscape— we're shaping its future. Representing the world's leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies. Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long‐lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
If you're ambitious, forward‐thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
We are looking for a Customer Service Officer - L1 to support our Team in Madrid
You'll provide frontline human support for customers using a general card issuing and embedded finance solution, covering onboarding, day‐to‐day product support,
chatbot‐to‐human hand‐offs and ownership of cases requiring escalation to specialist internal teams or external financial partners. Reporting to the Customer Service & Customer Success Team Lead.
What You'll Do Customer Support & Onboarding
Provide high‐quality L1 support throughout onboarding and ongoing product usage
Support enquiries relating to card usage, transactions, FX, payments and general product functionality
Act as the human support layer for conversations initiated through the chatbot and client dashboard
Resolve enquiries at L1 wherever possible and identify cases requiring specialist support
Maintain accurate records and identify recurring service issues
Capture customer feedback and contribute to improving FAQs, chatbot content, onboarding materials and support processes
Support service KPIs including response times, resolution times and customer satisfaction
Customer Service, Operations or customer‐facing experience, ideally in payments, fintech, banking or e‐commerce
Comfort with digital s
📌 Customer Service Assistant con Inglés (Madrid)
🏢 Aleph
📍 Madrid