Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Project Manager.
- Provide support in the pre-sales tasks of assigned accounts: solution design, estimation, planning, and assumptions. Share with the project team the client's vision, objectives, and expectations.
- Assign and supervise team tasks, managing assignments, vacations, and absences during the project.
- Manage project progress to ensure deadlines, scope, and budget are met.
- Facilitate change requests to ensure all parties are informed of schedule and budget impacts.
- Provide visibility of project progress to the client and Customer Success Manager (CSM). Lead follow-up meetings and steering committees.
- Alert operations management of potential deviations. Establish communication and risk mitigation plans.
- Monitor all incoming and outgoing project documentation.



Ensure project deliverables adhere to quality standards.
- Lead project demos for the client.
- Lead the resolution of issues arising from project implementation.
- Lead the relationship and pursue customer satisfaction regarding the project.
- Ensure project objectives are met. Evaluate the project afterward and identify successful and unsuccessful project elements.
- Responsible for sending customer satisfaction surveys regarding the project.
- Identify potential Up & Cross-Selling opportunities for the account.
- Lead team retrospectives and identify potential internal improvements.
- Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills.

Experience needed:
- +5 years of experience in PM roles.
- +3 years participating in end-to-end CRM implementation processes.
- Experience working with agile methodologies (SCRUM, Jira, etc.).
- Medium – high level of English

📌 Salesforce Project Manager (Madrid)
🏢 Omega CRM, A Merkle
📍 Madrid