With the support, resources, and opportunities we provide, you'll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
Learn more at Payroll Specialist is responsible for engaging and coordinating the team in all day to day service activities. You will ensure that the team is properly resourced, trained and skilled to enable deliverables to be met timely and accurately and using the agreed upon standards. As the Service Manager you are expected to display decision-making skills that support all company and service policies while maintaining a professional environment for all team membersMain ResponsibilitiesSupports the associates and specialists enabling them to independently work from end to end, by monitoring,



organizing and coordinating the resolution of any blocking issuesEffectively manage and monitor ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines, correct categorization, do not exceed expected thresholds and are processed per defined quality standardsCoordinate training on ticket management as neededEffectively monitor and track all client SLAs using the appropriate BI tools to ensure adherence to reporting calendar and standard processes; if SLA are not being met, root cause and action plan to be collected and followed-upAbility to utilize the hrX suite of tools as it relates to the scope of their teamUndertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implementedSupport the detection of deviations from the contractually defined standard scope of servic

📌 Payroll Specialist (Formigales)
🏢 Strada
📍 Formigales