At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. As a Technical Account Manager, you will be part of the Customer Success team responsible for the implementation, on-going support, and growth of a diverse set of client trading systems. Working closely with our engineers and product managers, you will help solve complex problems for our general customer base being involved in technical troubleshooting and functional requirements gathering. The position requires an understanding of IT system architecture and eventually, an understanding of financial markets and financial instruments.
On the client-side, you will interact with both the traders and technical staff using our solutions. You will be part of a mission-critical team with excellent exposure to fast-paced, high-tech environments spanning trading solutions across various product types, exchanges, and continents.




We are looking for someone who will be based in Madrid and if you enjoy traveling, this role will give you occasional opportunities to do so, as you will have frequent interactions with colleagues around Europe.
Responsibilities
Work directly with clients to help implement and use functionality
Setting up a solution to quote on a market, setting up volatility surfaces, delivering a solution for algo trading, etc.
Troubleshoot systems together with the users, liaising with our engineering team on issues that require code changes
Partner with IT staff at client sites to diagnose and resolve technical issues
Support the sales team with new deliveries and new clients
Collaborate with exchanges on new functionality and market upgrades
Visit client sites to understand usage challenges and identify potential expansion opportunities. Travel to other office locations may be required.
Acting as the interface between the end-users at the customer s

📌 Technical Account Manager (Madrid)
🏢 Broadridge
📍 Madrid