Groupon connects 42 million customers with local experiences - restaurants, events, wellness and travel - and the million-plus merchants who deliver them. Our mission is to get people offline and into the real world at prices that make it possible.

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About the Role
Groupon is rebuilding how customers, merchants, and agents interact — with AI at the centre. The Elevate Bet is an internal programme driving that change: seven transformation streams running in parallel, each targeting measurable improvements in contact deflection, resolution rates, and repurchase.

This role exists because the streams are moving but don't all have a single accountable PM. You'll change that. You'll own one or more streams end-to-end — from diagnosing what's broken to shipping the fix — and you'll hold cross-functional teams to delivery in an environment where speed matters more than perfection.

This is an individual contributor role based in Madrid (no relocation support).



You'll report to Maguelonne Calas, Director of Operational Transformation, and work closely with teams across Sales, Merchant Operations, Product, Content and Customer Service.

Key Responsibilities

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- Own transformation streams end-to-end — define the problem, build the delivery plan, assign owners, set milestones, and track progress in shared dashboards visible to the team and leadership.
- Drive AI and automation adoption — identify where manual processes can be replaced, write clear briefs for engineering, and get workflows shipped into production (not just scoped).
- Hold cross-functional delivery accountable — you don't manage people, but you hold them to commitments. Name blockers early, elevate fast, and keep things moving without waiting for permission.
- Track what matters — maintain clean metrics on stream progress against Elevate Bet KPIs: contact deflection rate, resolution rate, repurchase, and def

📌 Customer Experience Project Manager (Madrid)
🏢 Groupon
📍 Madrid