SLS Barcelona is seeking an experienced Guest Services Supervisor to join our PBX & Call Center Operations team.
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Reporting to the Duty Manager, you will supervise daily PBX operations, train staff, handle guest inquiries, and drive service quality across hotel departments to enhance the guest experience. xghoner
In this role you will monitor call center performance, manage quality and feedback, prepare monthly reports, and coach agents to meet luxury standards.
📌 Luxury Guest Services Supervisor (Barcelona)
🏢 Sls
📍 Barcelona