Spanish Speaking Customer Experts for Cloud Platform

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About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations within the customer support services industry. We pride ourselves on delivering bespoke career solutions, helping professionals secure rewarding international roles through our extensive network of global partners.

Job Overview
We are currently seeking dedicated individuals to join our team in Athens for a Spanish Speaking Customer Experts for Cloud Platform position in Greece. This role is a fantastic opportunity to advance your career within the dynamic customer support services industry, offering a high-impact environment where you will support integral users of cutting-edge cloud infrastructure.

Key Responsibilities

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- Provide high-quality technical and functional support to Spanish-speaking clients via phone, email, and live chat.
- Troubleshoot cloud platform issues with efficiency and precision to ensure excellent customer satisfaction.
- Maintain detailed documentation of all customer interactions within our CRM systems.
- Collaborate with international teams to optimize workflows within the customer support services sector.
- Act as a brand ambassador, ensuring professional and empathetic communication at all times.
- Participate in ongoing training to stay updated on the latest cloud technology features.
- Contribute to team goals by meeting KPIs and service level agreements (SLAs).
- Native or fluent Spanish (spoken and written) is essential for this role.
- Valid EU passport (mandatory).
- Excellent communication skills and a passion for technology and cloud-based systems.
- Professional experience in customer support services or a similar client-facing role.
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📌 Spanish Speaking Customer Experts for Cloud Platform (Málaga)
🏢 Mercier Consultancy Group
📍 Málaga