Ready to elevate your career and join a fast-growing team in the digital world?
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Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere
Responsibilities
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- Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications
- Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise
- Content Compliance: Assess reviews based on guidelines; process Guarantee claims
- Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting
- Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process
- Expert Guidance:
Develop expertise in regional onboarding processes, advising businesses on verification requirements
- Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment
Requirements
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- C2 level of French and C1 level of English
- Experience in customer service or support roles
- Clear communication skills and strong organizational habits
- Ability to manage tasks independently and meet deadlines
- Bachelor's degree in Business or related fields is a plus
- 1.5 years Experience in compliance or verification roles is desirable
- General knowledge of home services industries (e.g., plumbing, electrical)
Desirable Skills
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- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
- Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
- Communication: Exchanging information, ideas, an
📌 French Speaking Customer Support Specialist (Barcelona)
🏢 TP
📍 Barcelona