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About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with high-growth organizations across the European BPO and customer support services landscape. We pride ourselves on providing bespoke career solutions and facilitating seamless transitions for professionals seeking to elevate their careers in the heart of Europe.
Job Overview
We are currently sourcing exceptional talent for the Spanish Speaking Solutions Consultant position in Bulgaria. This role is perfect for a communicative professional eager to thrive in a fast-paced Customer Support Services environment while enjoying the vibrant lifestyle that only jobs in Bulgaria can offer.
Key Responsibilities
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- Act as the primary point of contact for Spanish-speaking clients, ensuring an exceptional service experience in the Customer Support Services sector.
- Provide expert solutions to complex inquiries, maintaining the highest standards of professional communication and efficiency.
- Collaborate with international teams to optimize support workflows and enhance client satisfaction metrics.
- Maintain accurate records of customer interactions within internal databases to ensure data integrity and process improvement.
- Proactively identify opportunities for service enhancements, contributing to the overall success of our Spanish-speaking jobs portfolio in Sofia.
- Navigate multiple digital tools and platforms simultaneously to deliver real-time support across various communication channels.
- Stay updated on product developments and industry-specific regulations relevant to the Customer Support Services industry.
- Native or fluent Spanish (spoken and written).
- Valid EU passport (mandatory).
- Professional proficiency in English to collaborate with our diverse, internat