Johnson & Johnson in Madrid is seeking a Customer Service Digital Innovation & Process Control Lead to drive digital enablement, process excellence, and continuous improvement across Customer Service operations.
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You will lead the development and implementation of technology-enabled solutions to enhance customer experience and efficiency.
This role collaborates with cross-functional xghoner teams, leverages automation and analytics, and ensures standardized processes with data-driven decision-making to
📌 Customer Service Digital Innovation (Madrid)
🏢 Jj
📍 Madrid
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