This role offers ownership of a flagship product that directly affects customer care quality, satisfaction, and operational efficiency. Generate insights through quantitative and qualitative data and translate them into strategy
~ Provide product training and maintain documentation
~ 5+ years at an Internet-based company with at least 2 years as a Product Manager
~ Strong focus on UX design and experience building customer-facing products
~ Experience breaking down complex projects into milestones with incremental value
~ Ability to learn multiple business domains (engineering, design, finance, data) and to communicate with diverse stakeholders
~ data-driven product management
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