TSB | Senior Operations Analyst | Grade D | CIO | Edinburgh | 12 Month Fixed Term Contract Country: TSB | Senior Operations Analyst | Grade D | CIO | Edinburgh |12 Month Fixed Term Contract IT STARTS HERE
Santander ( is evolving from a general, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible.
This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
TSB is a key part of the Santander organisation. And put simply, that is what it's all about.




The role involves monitoring the bank's core business services through industry leading toolsets and the ongoing development of these to ensure that service observability is maximised and continually improved. You will be a part of a dedicated team of IT Operations Analysts & Snr Analysts who minimise the impact of incidents on business operations and maintain high service availability and performance standards in line with the bank's objectives.
The role involves engagement at all levels within TSB, both IT and business, as well as with the bank's IT suppliers so excellent communications & relationship management skills are key. The role includes responsibility of decision making within the IT Operations team, acting as lead support and directing a team of analysts.
Ideally experience with various technology monitoring including application services, microservices, infrastructure, middleware, networking & mainframe batch.
Proficiency in ITIL service operation processes, particularly operations, incident and problem management., Understanding of IT

📌 Tsb - Senior Operations Analyst - Grade D - Cio - Edinburgh - 12 Month Fixed Term Contract (La Mancha)
🏢 Santander
📍 La Mancha