We're looking for a Customer Success Manager to join our Business team. You'll own the relationship with our B2B healthcare clients hospitals, insurers, pharma companies and public administrations making sure they get real value from Mediktor, adopt the solution across their workflows, and grow with us.
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You'll be the voice of the customer inside Mediktor translating clinical, technical and commercial needs into solutions together with our medical, product and technical teams and the voice of Mediktor with the customer, turning usage data into insights, renewals and new opportunities.
YOUR ONGOING RESPONSIBILITIES
Drive adoption among our B2B healthcare clients (hospitals, insurers, pharma companies, public administrations) based on their use case and technical needs
Own the customer relationship: regular check-ins, feedback collection and analysis of satisfaction, NPS and usage trends to identify areas for improvement




Build and execute adoption and loyalty plans that increase the use of the solution in each account
Create and present proposals for new projects, cross-selling and up-selling, and negotiate renewals with Mediktor clients
Manage and monitor customer requirements end to end, transferring use cases and technical requests to the medical, product, technical and marketing teams to develop tailored solutions
Work with internal teams to launch expansion programmes for existing customers new features, functionalities and services
Hit the targets on service activation, tool usage and NPS for your assigned portfolio
Create and maintain customer success metrics and KPIs, turning data into insights for both the business and the client
Build success stories with customers and present them to the management team and at industry events
MUST-HAVE
3+ years of experience as a Customer Success / Customer Experience Manager in a SaaS product

📌 Customer Success Specialist (Sallent)
🏢 Mediktor
📍 Sallent