We are looking for a dynamic Supply Operations Lead to supercharge our central supply operations, with a razor‐sharp focus on Funnel Management (Driver Acquisition & Retention) and elevating the overall Driver Experience (Engagement, Education, & Communication). You will champion the voice of our markets by channeling structured local feedback into global program designs, bridging local needs with scalable operational mastery to deliver world‐class experiences across our diverse European footprint.
Act as the key interface between central and local teams, cascading priorities and frameworks while providing structured feedback on market insights, regulatory risks, and operational constraints to influence global program design, and scaling best practices across markets
Translate general strategies into clear regional plans, operating procedures, defining ownership, timelines, success metrics, and governance structures to ensure consistent execution across all markets.
Analyse driver retention performance, align stakeholders on key initiatives,



and drive continuous improvement across teams
Supporting markets and Marketplace teams with engagement and acquisition initiatives to steer supply levels towards targets
Support in building and improving end‐to‐end communication strategies across different channels tailored specifically for our drivers and maximising retention and engagement, in collaboration with local ops, marketing and other central teams
Defining and improving driver training based on needs and observed trends in collaboration with Marketing, Quality of Service, and Product
Identifying opportunities to improve the product experience for new drivers and provide prioritised, data-backed recommendations to product teams.
Designing, testing, and scaling proactive support initiatives to help new drivers succeed from day one, across their onboarding journey
6 years of experience in operations management, strategy consulting, or business operations, preferably in ma

📌 Operations Performance Leader (Cataluña)
🏢 Freenow by Lyft
📍 Cataluña