Branch Operations Manager, Pelham, NH
Country: United States of America
It Starts Here:
Santander is a general leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference.
The Difference You Make:
- As a Branch Operations Manager, you ensure the branch operates efficiently and securely while delivering exceptional customer experiences and fostering team member growth.
- You oversee risk controls by ensuring compliance with policies, procedures, and regulatory requirements, minimizing operational risks tied to cash handling and transactions.
- This role includes enhancing the customer experience by ensuring smooth transaction processing, resolving issues promptly,



lobby management and creating a welcoming environment.
- You serve as a trusted expert, providing clarity on policies, guidance on execution and assistance with escalations.
- Assist customers with various transactions, including deposits, withdrawals and payments.
- Oversee operational risk control measures to safeguard branch assets, including Vault and ATM custodianship.
- Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
- Effective lobby management to optimize customer flow and engagement.
- Resolve customer issues promptly and effectively.
- Build and maintain strong relationships with customers to elevate their banking experience and foster loyalty.
- Engage customers through digital platforms to enhance customer interactions and educate them on self-service options.
- Conduct cash counts and maintain accurate audit logs.
- Support the teller line, use coaching tools, and pr

📌 Branch Operations Manager, Pelham, Nh (La Mancha)
🏢 Santander
📍 La Mancha