Para presentar una candidatura, simplemente lea la siguiente descripción del puesto y asegúrese de adjuntar los documentos pertinentes.
Bridge business operations and technical excellence to empower our ERP customers.

ERP Functional Consultant - Customer Services

Join our Customer Services team and support our growing customer base in maximizing the everyday value of their ERP solutions

As an ERP Functional Consultant within Customer Services, you will act as the key bridge between customer business operations and our technical teams. Your mission: solve day-to-day operational challenges, deliver guidance and training, and advise clients on continuous process improvement to ensure they unlock the full potential of their software.

Your missions

1/ Lead Customer Service & Incident Resolution

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- Manage customer service tickets end-to-end (inquiries, functional questions, incidents, and change requests), from initial contact through to final resolution, ensuring compliance with agreed service levels (SLAs);




- Manage critical incidents with composure to minimize operational impact and guarantee business continuity for our customers;
- Coordinate escalations and corrective actions with the technical team through to final implementation and release;
- Analyze recurring issues and propose business process improvements to prevent future incidents.

2/ Functional Analysis & Evolution Delivery

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- Analyze customer requirements and define efficient functional solutions aligned with both software capabilities and industry best practices;
- Prepare detailed functional and analytical documentation (specifications, change requests, quotations) for custom developments and enhancements;
- Collaborate closely with technical teams throughout the delivery lifecycle: functional acceptance testing, quality assurance, non-regression tests, and deployment follow-up.

3/ Training, Customer Enablement & Documentation

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- Deliver customer training sessions focused on specific business

📌 ERP Functional Consultant (Zaragoza)
🏢 Orisha
📍 Zaragoza