Hello At Factorial we're looking for a new Account Manager for the DACH market to help us support and scale our DACH team to the next level. As part of the team in charge of supporting our existing clients, you'll be in charge of regularly engaging with clients, develop personalised sales strategies, and serve as the main point of contact between customers and internal teams. Ready to be part of the challenge?

A continuación se detalla todo lo que necesita saber sobre lo que implica esta ocasión, así como lo que se espera de los solicitantes.
About the teamOur Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in.
What you'll doAs an Account Manager, you'll be responsible for building and maintaining strong, long-term relationships with our customers. Your role involves proactive engagement, understanding client needs, and creating personalized strategies to drive satisfaction, retention,



and growth.
- Client Relationships: Regularly engage with customers, addressing their needs and providing tailored solutions.
- Sales Growth: Develop personalized sales strategies, including cross-selling, up-selling, and churn management.
- Support & Feedback: Provide prompt, personalized after-sales support, ensuring timely responses and proactive.
- Promotion: Educate clients on new products and features, aligning them with their specific use cases.
- Collaboration: Serve as the main point of contact between customers and internal teams, offering valuable feedback.
- Customer Engagement: Hold regular video meetings to demonstrate product updates and strengthen are we looking for.

Native level of German and fluent in English.
Customer-focused experience in support or satisfaction roles is highly valued.
Passion for simplifying processes and removing obstacles for customers and colleagu

📌 Account Manager Dach Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona