Spanish Speaking Support Specialist

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About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in facilitating seamless international transitions for professionals seeking to advance their careers while exploring the best jobs in Bulgaria.

Job Overview
We are currently seeking a motivated professional for the Spanish Speaking Support Specialist position in Bulgaria to join our dynamic customer support services team. This is an exceptional opportunity to utilize your linguistic talents within a general environment while enjoying the vibrant professional landscape of Sofia.

Key Responsibilities
- Provide high-quality assistance to customers via phone, email, and live chat within the customer support services sector.
- Resolve technical and general inquiries with a focus on first-contact resolution.




- Maintain accurate records of customer interactions within our internal CRM system.
- Act as a primary brand ambassador for our international clients, ensuring a premium service experience.
- Collaborate with international teams to optimize support workflows and communication strategies.
- Contribute to the continuous improvement of support protocols to enhance client satisfaction.
- Native or fluent Spanish (spoken and written) is mandatory for this role.
- Strong proficiency in English to communicate within our multicultural office.
- Valid EU passport (mandatory) to facilitate your move for these Spanish-speaking jobs.
- Previous experience in customer support services or a similar client-facing industry is considered an advantage.
- Excellent interpersonal skills and a proactive, problem-solving mindset.
- Willingness to relocate to Sofia for this on-site Spanish Speaking Support Specialist position in Bu

📌 Spanish Speaking Support Specialist (Palma)
🏢 Mercier Consultancy Group
📍 Palma