Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.

A continuación, encontrará un desglose completo de todo lo que se requiere de los posibles candidatos, así como la forma de presentar su candidatura. Mucha suerte
The Room Service Receptionist is responsible for providing the guest with an enjoyable, expertly served in-room dining experience that exceeds their expectations. In order to execute this goal, you may be required to perform any combination of the following duties: Answer all incoming calls for room service, maintaining a multi-line switchboard, coordinating all special requests with room service butlers, servers and runners, respectfully listen to and convey any guest issues to Room Service Shift Managers and Room Service Manager. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:




- Report to work station as scheduled and on time.
- Complete the shift and check schedule for next shift.
- Professionally answer all incoming room service calls with professional manner before the 3rd ring.
- Assist guests with any questions regarding room service menus
- Direct any guest issues to appropriate management for immediate guest recovery
- Assist guest with any requests by notifying shift manager of additional needs
- Coordinate door hangers with shift managers for overnight turnaround
- Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
- Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with superv

📌 Room Service Receptionist (Salamanca)
🏢 Seneca Gaming
📍 Salamanca