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Job DescriptionAs a Customer Service Manager, you will lead customer service operations and ensure exceptional support for automotive customers. You will work closely with Supply Chain, Logistics, Production, Quality, Finance, and Sales teams to deliver excellent service performance, customer satisfaction, and operational excellence.
Responsibilities
- Lead customer service operations and ensure customer requirements are met for delivery, quality, and service performance.
- Manage relationships with key customers and serve as the primary point of contact for service-related customer concerns, escalations, and service issues while proactively managing customer orders from receipt through delivery and ensure timely execution.
- Coordinate demand changes with production planning and logistics teams to support customer requirements.
- Collaborate with cross-functional teams to resolve supply chain issues, support program launches and manage engineering changes.
- Lead, develop and coach the Customer Service team by setting objectives, monitoring KPIs, and supporting employee growth.
- Monitor service performance metrics, prepare reports, and drive continuous improvement initiatives to enhance efficiency and customer
Requirements
- Bachelor's degree in Busi
📌 Customer Service Manager (Lérida)
🏢 Lear
📍 Lérida