Description

Si los siguientes requisitos del puesto y la experiencia coinciden con sus habilidades, por favor, asegúrese de enviar su solicitud sin demora.

Job DescriptionExperience the power of a game-changing career Want to be part of an innovative and growing team? We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as an Sales Manager onsite in Valencia you will be part of our team of game-changers who are powering the brands of the future. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As an Sales Manager on our team, you will: Management 30%Be responsible for all sales leads in our Valencia hubManage directly small team of sales agentsMonitor and report team performance (correct call treatment,



case treatment...)Give agents feedback on their individual performance preferably on a weekly base to improve and motivate their daily workMotivate as a team leader and site leader controlling turnover and retaining potential and motivated team membersOrganize weekly meetings to give feedback on team performance, inform on new procedures, upcoming changesKeep track of each agent’s training and training needs to improve technical and phone communication’s skillsParticipate in the recruitment process close to HR Department giving an update from the needs and interviewing as a second interview the candidates who passed the HR interviewManage all disciplinary issues effectively (with oral warning and requesting HR with written ones)Ask management to hire new agent(s) either to substitute or to complete the team using concrete metricsOrganisation 20%Organise and optimise shiftsChanging agents’ settings in Symposium.Make sure processes

📌 Sales Manager (Valencia)
🏢 Concentrix Spain
📍 Valencia