We're Hiring: Travel Specialist - Spanish and English

Descubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación.
About the RoleTablet Hotels is a curated booking platform specializing in stylish, boutique, luxury, and distinctive hotels worldwide. Rather than offering a large volume of properties, it carefully selects hotels based on design, ambiance, service quality, and overall guest experience. The Customer Service team is responsible for maintaining Tablet's reputation for having the best customer service in the online travel agency business. As the face of the company our Travel Specialists' mission is to create a customer experience so incredible it defines the brand.
Your MissionAssist our clients via phone, email, and live chat with hotel reservations, hotel recommendations, rate and availability searches, technical support, special requests, and feedback. Convert new users into loyal customers and keep them coming back for more.



Identifying customer needs quickly and recommending suitable options to enhance their stay. Maintaining strong product and system knowledge to provide accurate availability, pricing, and offers. Be the travel expert. You'll also be an ambassador of our Tablet Plus program. Maintain a high quality customer experience.
What We're Looking For
- Fluency in Spanish and English
- Strong interpersonal and verbal communication skills
- Previous experience in reception roles (hotel, restaurant, or building front desk)
- Previous Experience as a Travel Specialist would be a plus
- Ability to handle challenging calls and difficult situations professionally
- Strong listening skills and the ability to ask relevant questions to understand customer needs
- Proficiency with Google Workspace or other cloud-based document creation and collaboration platforms

What We Offer
- Start Date: August/ September
- Contract: Temporary (3 months with 1 month of p

📌 Travel Specialist (Madrid)
🏢 Netzon Group
📍 Madrid