The AirDNA team

We’re a curious, driven, and kind group of humans who genuinely love what we do. Our values - Happy, Hungry, Honest - guide how we show up for our customers and for each other.

Want to see what that looks like in action? You’ll get a feel once you meet us.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t check every box. Passion, potential, and perspective matter here.

The Role:

As an Account Manager, you'll turn AirDNA's data into revenue. You'll own a portfolio of clients and be the driving force behind their growth with AirDNA retaining revenue, spotting upsell opportunities, and making sure every customer sees measurable ROI from our products. You'll act as a trusted advisor, using deep industry and product expertise to build long‑term relationships, keep satisfaction high, and get ahead of churn before it happens. We're looking for a driven professional with strong commercial instincts, sharp strategic thinking, and a collaborative mindset, someone who treats customer growth and business growth as the same goal.





Here’s what you'll get to do:
- Onboard and Engage Customers: Ensure new customers are onboarded within 72 hours and conduct check‑ins during the first 90 days to address needs and issues.
- Own your Book of Business end‑to‑end, taking full responsibility for driving retention, adoption, and expansion across your accounts.
- Manage Renewals & Upsells: Proactively reach out 90 days before renewal, prioritize meetings over emails, and identify upsell opportunities to increase ARR.
- Monitor & Reduce Churn: Analyze churn trends, incorporate insights into QBR reports, and take proactive steps to mitigate risks.
- Provide Product & Stakeholder Training: Keep clients informed on product updates and provide necessary training to key stakeholders for effective platform use.
- Resolve Customer Issues & Improve Account Health: Take ownership of customer problems, elevate as needed, and focus on improvin

📌 Account Manager (Barcelona)
🏢 AirDNA
📍 Barcelona