Allow us to introduce ourselves
Hello there We're Appinio, a general market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions.
We started out in Hamburg back in 2014, but we're now humbled to call the world our playground, with over 260 employees spread across 13 countries (we're remote-first), 2600+ international clients, delivering research from +190 markets, globally.
Want to be a part of the Appinio movement?
Here at Appinio, we value transparency in our recruitment process , and we've created a blog to share what to expect during each step of our journey together: here
Your mission as a Customer Success Manager
As Appinio continues to revolutionise and conquer the market research industry, we are dedicated to continuously delivering exceptional experiences to our clients. Our Customer Success Team plays a fundamental role in this mission by driving client satisfaction, adoption, and retention.



As we continue to grow, we are seeking a dedicated Customer Success Manager to join our Spanish team and drive the success of our growing portfolio of accounts.
As a Customer Success Manager, you will manage a portfolio of clients and act as a trusted advisor, helping them effectively integrate customer insights into their day-to-day decisions and maximize product adoption to achieve strong ROI.
This role requires candidates to be based in Spain.
What you'll be doing
- End-to-End Research Project Management: Manage multiple concurrent tracking and ad-hoc projects from kickoff to final delivery. Work in close alignment with the Research Consulting team to ensure seamless execution, overseeing timeline tracking, scope alignment, quality checks, and timely data delivery
- Daily Operational Contact: Serve as the primary point of contact for daily client requests, coordinating project execution, technical trou

📌 Customer Success Manager (Madrid)
🏢 Appinio
📍 Madrid