One of my client, a category-defining SaaS company entering a new phase of scale. With a strong product foundation and international footprint, the business is evolving from rapid expansion to a more mature phase focused on delivering exceptional customer experiences at scale . As part of this journey, they are looking to appoint a VP of Customer Experience to redefine and elevate the end-to-end customer journey globally. This is a pivotal leadership role, designed to ensure that customer experience becomes a true competitive advantage and a core driver of long-term growth. One of my client, a category-defining SaaS company entering a new phase of scale. With a strong product foundation and international footprint, the business is evolving from rapid expansion to a more mature phase focused on delivering exceptional customer experiences at scale . As part of this journey, they are looking to appoint a VP of Customer Experience to redefine and elevate the end-to-end customer journey globally. This is a pivotal leadership role,



designed to ensure that customer experience becomes a true competitive advantage and a core driver of long-term growth. The Opportunity You will own and shape the entire customer experience across the lifecycle—from onboarding to long-term engagement—bringing consistency, quality, and strategic intent to every touchpoint. This role goes beyond traditional Customer Success. It is about designing a seamless, high-impact experience that drives loyalty, advocacy, and sustainable growth . You will sit at the intersection of customer, product, and operations , ensuring that the voice of the customer is embedded into how the company builds, delivers, and evolves its offering. What You Will Be Solving How to deliver a consistent, high-quality customer experience across multiple markets How to move from reactive support to proactive, insight-driven engagement How to scale personalised experiences without losing efficiency How to embed customer feedback

📌 Global Vp Of Customer Experience: Growth (Les)
🏢 Product Pulse
📍 Les