locationsReino Unido, Blantyreposted onPublicado há 4 diastime left to applyData de término: 28 de setembro de 2026 (9 dias restantes para se candidatar)job requisition idR-30101Job Title: Senior Operations ManagerLocation: ScottishPower HQ, Glasgow (Hybrid)Salary: From £66,000 per annum, up to 20% bonus, car allowance, private family medical cover + other excellent benefitsHelp us create a better future, quickerLead the design and delivery of end-to-end collections operations, shaping strategy across payments, arrears and recovery to drive strong performance and customer outcomes. The role builds and continuously improves a robust, well-controlled operating model, using data and insight to reduce bad debt, enhance efficiency and ensure fair treatment.By streamlining payment journeys and reducing operational inefficiencies, the role also supports more sustainable, digital-first ways of working aligned to Net Zero ambitions.What you’ll be doingYou’ll take ownership of arrears and bad debt performance against agreed targets, using management information,



insight and forward-looking analysis to shape collections strategy, prioritise interventions and improve outcomes for both the business and customers. You’ll lead regular performance reviews, building a clear and prioritised roadmap that drives improvements across people, processes, controls and technology, while balancing immediate delivery with longer-term goals.You’ll keep a close eye on key operational measures such as arrears flow, cure rates, payment commitments, complaints and service impacts, stepping in with recommendations or escalation where needed.You’ll work to understand and resolve the underlying causes of debt leakage, from billing challenges to payment failures and process gaps. And you’ll guide the design and effectiveness of collections communications and treatment strategies, ensuring the right balance between recovery, customer experience and regulatory expectations.You’ll also collaborate with in

📌 Condo Operations Manager (Málaga)
🏢 Elektro - Distribuidora De Energia
📍 Málaga