We’re Hiring: Customer Service Agent - German Speaker At Netzon Group, we’re growing fast - and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona. If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you. About the Role As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. You’ll play a key role in delivering a positive customer experience and representing a well known sports brand. ✅ Key Responsibilities * Work with customers to answer product information and resolve queries in a skillful and professional way. * Put yourself in our customers shoes, analyze their problems and tailor solutions for them. * Communicate with customers via phone, email, chat and social media. * Become an expert and brand ambassador for the brand. * Maintain a high level of professionalism and customer satisfaction.



* Collaborate with team members and supervisors to improve service quality. What We’re Looking For * Fluency in both Dutch and English. * A passion for helping customers. * Ability to deal with sensitive calls with empathy. * Strong administrative skills with an eye for details. * A strong professional and proactive approach to problem solving. What We Offer * Start Date: November 2026 * Contract: Fixed-Term 3 months with posibility for extension (1 month probation). * Part-Time: 25hrs per week * Working Hours: Tuesday to Friday 16hs to 20hs and Saturdays 9hs to 14hs. * Salary: €20,415.38 pro rated gross per year. * Working Model: Hybrid - 6 days per month in the office. * Training: Full-Time Training for 2 weeks - 9 to 18hs Monday to Friday. * Office Location: Barcelona (Eixample) Why Join Netzon Group? Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping integral brands deliver outstanding

📌 Customer Service Agent (España)
🏢 Netzon Group
📍 España