Job DescriptionBe the key to excellent customer service in our Portuguese country Join our team as a Spanish and Portuguese-speaking Customer Agent and create memorable customer experiences. Bem-vindo to a role where positive interactions begin with a Portuguese 'OláHow You’ll Be Hosting With Heart- You are the interface between Limehome and the guest as the first point of contact for any inquiries along all channels.- You have a watchful eye and open ear when it comes to feedback from the guest and can find creative solutions for problems.- You give our guests a great Limehome experience by responding to their individual needs, providing all relevant information and leaving your personal touch when interacting with them.- You identify pain points & potential for improvement in day to day business and proactively propose solutions.- You stay in close contact with our Guest Relations Managers to present an optimal solution for each guest no matter the situation.What You Need To Shoot For The Stars- You have a passion for communication and attending to guests' needs.- You communicate fluently in Spain, Portuguese and English, other languages are a plus.- You have a passion for customer service and stay calm even in stressful situations.- You fully support the concept and vision of Limehome and work zealously to achieve our goals.- You don't mind working during the weekend or at night.- Previous experiences in the hotel industry, a call centre or a start-up environment is a plus.Job RequirementsWe are designed to stay because:- Competitive Salary: Versátil monetary benefits (Payflow) + a competitive salary that helps you enjoy life in Spain.- Visit Munich: International travel to our headquarters in Munich.- Oneteam: Great team spirit with regular team lunches and events as well as regular feedback sessions and constant support from your team.- Remote/Hybrid Office Model: We offer a flexible and empowering work environment - work from our office in Madrid or from home.

📌 Customer Service Agent (Madrid)
🏢 Limehome
📍 Madrid