Altorecruit is supporting an international industrial manufacturer within the plastics and advanced materials industry in the recruitment of a Customer Service Manager for its manufacturing site in the Girona area.
The position will play a key role in ensuring an excellent customer experience, coordinating the Customer Service function and acting as the main link between customers, Sales, Production,
Planning, Logistics and Supply Chain .
We are looking for someone with a strong customer-oriented mindset who is also comfortable working within an industrial and manufacturing environment.
Main Responsibilities:
- Coordinate and oversee the day-to-day activities of the Customer Service function .
- Ensure efficient management of the complete order-to-delivery process , from order entry through production, shipment and invoicing.
- Act as a key escalation point for customers regarding orders, deliveries, availability, lead times and service-related issues.
- Work closely with Sales, Production, Supply Chain, Planning,



Logistics and Finance to ensure customer requirements are correctly understood and fulfilled.
- Monitor customer orders and proactively identify potential delays, shortages or operational issues.
- Coordinate priorities between commercial requirements and plant capabilities.
- Maintain regular communication with customers regarding order status, delivery dates and any relevant changes.
- Handle and coordinate customer complaints and service incidents, ensuring appropriate internal follow-up and resolution.
- Support the commercial team by providing information regarding availability, production lead times, orders and deliveries.
- Develop and monitor relevant Customer Service KPIs , identifying opportunities to improve service levels and internal processes.
- Contribute to the continuous improvement and standardisation of Customer Service procedures.
- Ensure accurate customer and order information within the company's ERP and internal systems.
- Promote s

📌 Customer Service Manager (Cataluña)
🏢 Altorecruit
📍 Cataluña