Dutch Speaking Customer Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the Customer Support Services sector, ensuring every candidate finds a role that aligns with their professional ambitions and lifestyle preferences.
Job Overview
We are currently seeking a talented individual for the Dutch Speaking Customer Support Specialist position in Bulgaria. This is a unique opportunity to join a vibrant, multinational team in Sofia, where you will provide high-quality assistance in a fast-paced Customer Support Services environment while enjoying a fully supported international career transition.
Key Responsibilities
- Deliver exceptional omnichannel support to Dutch-speaking clients, maintaining the highest standards of the Customer Support Services industry




- Resolve complex inquiries and technical issues through effective communication and proactive problem-solving
- Maintain detailed and accurate records of all customer interactions in the company database
- Collaborate with international teams to optimize workflows and enhance the overall customer experience
- Stay updated on product knowledge and service policies to provide accurate and relevant information to clients
- Consistently meet and exceed individual and team performance targets to ensure service excellence
- Contribute to the positive and collaborative culture of the Sofia office

Requirements
- Native or fluent Dutch (spoken and written) is mandatory for this role
- Valid EU passport is required for all candidates seeking Dutch-speaking jobs in this location
- Strong proficiency in English to ensure effective communication within our integral team
- Passion for Customer Support Services and a genuine desire to help others
- Excellent interpersonal skills and a professional

📌 Dutch Speaking Customer Support Specialist (Yunclillos)
🏢 Mercier Consultancy MD
📍 Yunclillos