At Sword Iberia, we’re looking for an IT Service Desk Technician with experience supporting users in Microsoft environments.
You’ll handle day-to-day IT issues, manage incidents and service requests, and work with other support teams when an issue needs to be escalated.
What you’ll be doing
• Providing IT support to end users.
• Troubleshooting issues with Windows, Microsoft 365 and Active Directory.
• Managing incidents and service requests using ticketing tools, preferably ServiceNow.
• Escalating issues when needed and following up until they’re resolved.
• Keeping users updated and documenting solutions.
• Working to agreed SLAs and response times.

What we’re looking for
• 2–5 years of experience in a Service Desk or Help Desk role.




• Good knowledge of Windows, Microsoft 365 and Active Directory.
• Experience with ticketing tools and incident management.
• Fluent spoken and written English.
• Someone who communicates clearly, enjoys helping users and stays organised when things get busy.

Knowledge of Azure AD / Microsoft Entra ID, VMware, monitoring tools, PowerShell or ITIL would be a plus.
This role involves rotating shifts as part of a 24/7 service, including on-call duties, so availability for this schedule is essential.
Interested? We’d be happy to hear from you.

📌 Service Desk Technician (España)
🏢 Sword Iberia
📍 España