Company Description

Responsible for managing finished goods flows from service partners to end customers nationwide, acting as the single point of contact for all Order-to-Cash (O2C) activities while ensuring full visibility, traceability, and efficient capacity planning. Drives a customer-centric approach through proactive engagement with key customers to support forecasting, ordering processes, and profitability. Ensures product quality standards and compliance with food safety, consumer protection, and relevant local regulations across the supply chain. Leads the Customer Service team while standardizing processes, driving continuous improvement, and enhancing operational efficiency in line with evolving business needs.

Job Description

Customer centricity:
Pro-actively engage key customers, in conjunction with the Sales organization, to maintain required knowledge of customer's practices, needs and strategies as they relate to forecasting, customer ordering processes, customer profitability management.
Customer Focus 360º




Proactively identify/analyze/ implement client optimization / service uplift opportunities. Including dealing with customer requests such as labelling, MOQ, penalties, increasing shelf-life request, unload and penalties contract cost, etc focusing on delivering an optimal service level, while focusing in Added Value tasks. Maximize customer fulfillment. Never Out of Stocks.
Team Management & Development
Provide strong leadership to the Customer Service team, building engagement, accountability and a high-performance culture. Set clear goals, develop team capabilities and drive performance. Ensure alignment with the organization’s objectives and purpose, leading change and continuously improving the customer experience.
O2C Process Ownership
Ensure a clear, clean, transparent, and comprehensive O2C flow including managing orders, credit notes, penalties until final invoicing to our customers.
Mec and Reporting
Make sure to deliver month end pr

📌 CUSTOMER SERVICE MANAGER (Madrid)
🏢 Red Bull
📍 Madrid