Job Description

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.

Job Responsibilities

• Provide face-to-face IT support for users, ensuring timely and effective resolution of issues.
• Manage support queues using ServiceNow, maintaining efficient ticket handling and prioritization.
• Demonstrate the ability to multi-task, adhere to processes and procedures,



and follow pre-established guidelines.
• Coordinate with third-party vendors to resolve hardware and software issues as required.
• Perform hardware installation, relocation, and de-installation tasks.
• Diagnose and resolve issues related to personal hardware, including PCs, laptops, printers, and scanners.
• Maintain, analyze, and troubleshoot end-user computing problems, both hardware and software-related.
• Test system and application changes and prepare scripts in MS Windows 11 and MS Office 365 environments.
• Conduct basic Microsoft 365 administration, including Entra ID and Intune management.
• Install and configure equipment, cables, outlets, and other hardware required for IMAC implementations.
• Manage Windows 11 software, patches, and updates using Intune and Autopilot.
• Provide support for AV rooms and conferences, utilizing software such as MS Teams and Zoom.
• Offer remote and onsite support t

📌 Deskside Technician (San Fernando de Henares)
🏢 Stefanini Emea
📍 San Fernando de Henares