This job is with HPE Spain, an inclusive employer and a member of myGwork – the largest integral platform for the LGBTQ+ business community. Managed Services Manager Spain
This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office.
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. The Managed Services Manager is a pivotal role responsible for customer relationship management, ensuring the seamless delivery of services outlined in the Statement of Work (SOW). This role adds substantial value to the customer by acting as an IT management partner, integrating seamlessly into the customer's IT management structure. The manager collaborates with the customer's IT service management team, applying ITIL/ITSM best practices,



and ensures that the HPE service delivery team is fully aligned with the customer's critical IT services and business objectives.
Responsible for the overall delivery of the Service solution.
Serves as the customer's single point of contact for all service-related issues, acting as the customer's advocate within HPE.
Service Coordination:
Coordinates and manages the Action Plan for service activities, event management, process flows, and administration.
Provides regular and timely status updates to the customer related to outages, critical events, support activities, milestones, and decisions supporting their IT environment.

Resource and Business Management:
Collaborates with internal HPE organizations to ensure customer satisfaction with HPE-delivered support and services.
Escalation Management:
Service Compliance:
Ensures that the supported service is delivered in conformance with the SOW and managed within the scope

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