Job Title:
Customer Service Representative (Swedish - Speaking) On Site - TR02
Job Description
Customer Service Representative (Swedish - Speaking) On Site - TR02
Experience the power of a game-changing career
Are you looking for what's next? We're a integral technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (onsite), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development
This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed
What you will do in this role
As a Customer Service Representative on our team, you will:
- Respond appropriately tocustomers'requests andprovideall the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained
- Escalate potential service issues
- To follow all the processes and procedures of the project
- Provide cover for other Agents in their absence, either within the same team or across teams
- Liaise with Supervisors/ Mentors on specific projectswhererequested
- To understand andcomply withadministrative duties including holiday,sicknessand overtime forms ina timelyandaccuratemanner
- To attend regular Team Meetings
- To work onadditionaltasks required by Supervisor or Mentor connected to keeping up the service performance,qualityand customer satisfaction
Your qualifications:
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our cus
📌 Customer Service Representative (Barcelona)
🏢 CNX
📍 Barcelona