An exciting opportunity has arisen for an experienced IT Systems and Infrastructure Lead to join a fast growing international entertainment organisation, supporting its Iberia operations. This role is based in Madrid and will play a key part in delivering reliable, secure, and high quality IT services across the regional head office and multiple operating businesses across Spain.

Location Madrid - Hybrid working 2 days in the office.

Contract Full time permanent

Team management responsibility IT Support Technician

Salary up to 55k Euros + Benefits.

This is a hands on role suited to a self starter who enjoys working in a cloud first environment, supporting end users, improving systems and processes, and leading local infrastructure and IT operations in alignment with a wider global technology function.

The Role

The IT Systems and Infrastructure Lead will be responsible for ensuring the effective day to day delivery of IT services across Iberia. You will support users locally in Madrid as well as remotely across the region,



while acting as the key escalation point and local lead for systems, infrastructure, security, and IT projects.

The organisation operates in a fully cloud native environment with no on premises infrastructure.

Key Responsibilities
- Provide high quality technical support to end users across Iberia
- Act as the local escalation point for complex technical issues
- Coordinate and follow up on technical issues with internal and external technicians
- Escalate unresolved issues to appropriate general teams and ensure alignment between local and group support
- Monitor support KPIs and ensure SLA compliance across all tickets
- Continuously improve IT support processes and workflows
- Develop and maintain technical procedures and operational documentation
- Maintain accurate IT asset inventory for staff and contractors
- Audit digital access and permissions against asset records
- Manage onboarding, offboarding, and user access including SharePo

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